Thank you for shopping with Coastalvilla!
The following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 3 business days of receipt except for custom baskets where lead time in 2 months. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, please allow for additional days for processing and in transit. If there will be a significant delay in shipment of your order, we will contact you via email.
* Please note that overnight delivery is only available for orders with delivery addresses within the continental United Kingdom.
Delivery delays may occasionally occur, but tracking numbers and updates will be provided with every order.
For international orders you might need to pay separate duties & taxes directly to local governments before you can collect your order. In holiday seasons or high inflow of orders, there is a possibility of the orders getting delayed. We will notify you accordingly via email or phone, or text and keep you updated in case of delays. Please bear with us in those critical circumstances.
Shipping confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Coastalvilla is not responsible for any customs and taxes applied to your order. All tariffs, duties, taxes, and fees imposed during or after shipping are the responsibility of the customer.
Coastalvilla is not responsible not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.
Save all packaging materials and damaged products before filing a claim.